1. Definitions

The following documentation is a legal agreement between Cortec IT Solutions Limited (hereafter “Cortec”, “We” or “Our developers”) and “the Client” for the purposes of web design and development services. These Terms and conditions set forth the policy and provisions under which the client may use the services supplied.

Cortec is primarily an IT Support company however, we also offer web design, development and marketing services. We also offer graphical design, HTML, CSS, PHP, JavaScript, Drupal and WordPress Development.

  1. Acceptance of Work

Quotations are valid for (30) days post the date of issues. Unless agreed/discussed otherwise with our developers.

When the Client has placed an order or accepts a quote to purchase a website or any related services from Cortec, the order represents an offer to the developer to purchase the website or related services.

There will be no physical, verbal or virtual contract held between Cortec and the Client until Cortec sends an invoice to the Client for payment. The invoice acts as acceptance by Cortec of the Clients proposal to purchase our services and acceptance of said work acts as a valid contract between the Client and Cortec.

Any and all other service that have not been included in the invoice do not form part of the contractual agreement. The Client agrees to check that all details of said invoice are correct and should print / make appropriate record of the invoice.

Any and all additional work that is requested by the Client’s that is not specified within the agreed quotation is subject to additional charges and quotations by Cortec on receipt of the additional work specified. If the work specified is required as part of an existing project or ongoing work, then the time scale and overall delivery time of the project can be affected.

If a set of functional requirements/specifications are set and are included within the quotation, Cortec is responsible and required to fulfill and complete the work as part of the completion of the contract.

The Client agrees to provide any needed non-identifiable information and content that is requested and required in a reasonable time frame in order for Cortec to fulfill the agreements of the contract. This will be agreed and arranged in advance to the quote and is in place so that we can complete a website design as part of an agreed project.

Any work and additional work completed by Cortec is subject to fees based on our digression, there is no minimum fee and all fees will be discussed and agreed upon prior to invoicing.

  1. Charges

Prices are subject to change by Cortec, the Client will be informed if they are directly affected by the change in prices.

All prices that are displayed on Cortec website(s) are subject to VAT, which will be clearly represented and included within the quotation and all invoices sent.

All invoices must be paid in full within (30) days of the invoicing date. *

Cortec reserves the right to decline/hold progress on all work or additional changes if there are invoices outstanding with the Client, unless discussed otherwise with our developers. *

Cortec reserves the right to remove/take offline any of its work for the client from the internet if payments are not received within the 30-day period. *

* The only exception to this is where Cortec agree for payment to be delayed, this could be due to unforeseen changes in circumstances or other reasons discussed between the Client and Cortec. The client is expected to inform Cortec of any missed or expected missed payments within or prior to the (30) day invoicing period. The Client must also be able to discuss and agree upon a date for the outstanding invoice(s) to be paid and take appropriate step to complete the payment by said date.

  1. Payment

Invoices will be provided by Cortec. All invoices are generally sent via email; however, the client holds the right to receive a hard copy of any and all invoices sent. Invoices sent by Cortec are due upon receipt.

Cortec has a deposit scheme, that expects the Client to put down a deposit of 50% of the build fee. This will be invoiced and must be cleared in Cortec’s bank account before any work can officially commence.

Any accounts that are left unpaid for thirty days (30) after the invoice date will be assessed on a case-by-case basis and a service charge in the amount of XX Percent (xx%) of the invoiced amount or £xx for every month past the invoice period can be enforced.

  1. Content Control and Material

Cortec reserve the right to refuse to use any material that:

  • Is unlawful.
  • Is inappropriate.
  • Could cause harm both intentionally and not so.
  • Is or suspect of containing a virus / malicious software.
  • Constitutes or instigates harassment, racism, violence, obscenity, has harmful intent or spamming. This will be discussed with the Client but is decided at Cortec’s discretion.
  • Constitutes or instigates a criminal offence, infringes privacy or breaches copyright. This will be discussed with the Client but is decided at Cortec’s discretion.

5.1 Copyright

The Client retains the copyright to their data, files and graphics (such as logos and marketing materials), and in agreeing to the terms and conditions gives Cortec the rights to publish and use said material.

The Client must gain permission to use any third-party information and files and is responsible for granting Cortec permission to use said files and agrees that Cortec is not accountable for any copyright or permission claims caused by Client negligence or inability to gain proper and binding permission to use content.

5.2 Privacy and Cookies Policy

Cortec and any third-party associates will use any information provided by the Client in relation to our privacy policy found (<here>) complying to the Data protection act 1998 and General Data Protection Regulations (GDPR).

  1. Web Browsers and Device Compatibility

Cortec strives to create responsive websites that are functional and accessible to the majority of site visitors. Our websites are designed and tested to work with the most widely used browser (e.g. Chrome, Firefox, Internet explorer/Edge and Safari). The client agrees that Cortec cannot guarantee full functionality across all browsers, devices and operating systems but understands that we will do their best to achieve this.

Cortec cannot accept responsibility for web pages that are not displaying or are not functional on new releases of browsers after the full release of the website.

As such Cortec reserves the right to quote for any maintenance work required to get the site and all of its code functioning on the new versions of browsers and devices. This work will be treated and quoted as per Cortec’s prices.

  1. Website Build and Redesign

Any website rebuilds, redesign work, large scale maintenance tasks and rebranding that is not included in the initial invoice/quote will be treated and quoted as new project subject to Cortec’s pricing. We have a 1-year threshold for full scale redesign/rebuild work, this period follows the date of full release.

  1. Design Credit

A link to Cortec will appear in small, discrete and non-intrusive text at the bottom of the Clients website in the footer. If a client specifically requests that the design credit is to be removed a chargeable fee will be discussed and settled upon.

The Client also agrees that the website built and designed for the Client may be presented in Cortec’s internal website portfolio.

  1. General

These terms and conditions supersede all previous representations, understandings or agreements.

  1. Governing Law

This agreement is and shall be governed by English Law.

  1. Indemnity

Cortec’s services are to be used for lawful purposes only. The Client must indemnify and hold Cortec from any claims resulting from your use of our services that cause any damages to you or any other parties.

  1. Liability

Cortec excludes itself, all employees, developers and marketing agents from any liability caused by:

  • Loss/damages caused by omission.
  • Loss/damages caused by inaccurate or misinformed content.
  • Loss/damages caused by error due to negligence or other causes during the production of the website.
  • Loss/damages caused by delay due to negligence or other causes during the production of the website.
  • Loss/damages to client supplied artwork and files.
  1. Severability

In the event that any of the provisions stated within this agreement shall be held to be invalid, illegal or unenforceable, the remaining provisions of the agreement will be unimpaired and the agreement will not be void for this reason alone. In the instance that an invalid, illegal or unenforceable provision is discovered, it shall be replaced by a mutually acceptable valid, legal and enforceable provision.

  1. Termination

Termination requests by the client must be requested via written notice and will be actioned upon receipt of notice. Any cancellation requests made over email or the phone will not be honored until appropriate confirmation is made in writing.

Cortec IT Solutions Limited’s policy document is prone to change and it is highly recommended that you check our privacy policy from time to time to ensure that you’re aware of our data collection and usage.